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Satisfaction is guaranteed on all Topshotz Billiards products purchased by consumers directly from www.topshotz.com.au.au. We want you to be thrilled with your purchase, however understand faults can occur, be it damages from delivery or issues with the product. Know that if this should occur, we have you covered and will resolve this immediately. We do not provide Returns and Exchanges simply because you have changed your mind.
For applicable returns & exchange services, simply return the goods within the 7 days period and we will refund payment of the returned goods to your account. Please ensure when products are returned, they should be packed well and remain unopened
Although www.topshotz.com.au products are packaged and checked very carefully, damages or errors may occur in transit.
3/80 Sumners Road Sumner QLD, 4074 Australia
When we receive your returned order, we will credit the payment to your account. Please allow a few working days for your credit to be successfully processed.
We will only accept items that meet these standards unless an accompanying detailed explanation is given, at which the decision to accept items returned as such, will remain at the discretion of Topshotz Billiards.
If the amount isn’t enough for any promotion after returning products, Topshotz Billiards will cancel it.
Credit for the payment of any goods that you send back to us or credits applied for any other reason, will be applied to your credit card within 5 working days.
To check all details, please contact Customer Service Team through the online contact window at firstname.lastname@example.org.
Exchanging a product is not permitted due to the freight fee you will be responsible for to and back which makes it unfeasible for our valued customers. If this is a matter you would like to pursue further, please contact our customer service team through our online contact window at email@example.com. We will endeavour to assist you to the best of our ability.